Refund policy

Refund Policy

Last Updated: [INSERT DATE]

At Open Up, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Request Period

Customers may request a return or refund within 30 days of receiving their order.

Return Conditions

To be eligible for a return, the item must:

  • Be unused and in its original condition;

  • Include original packaging, accessories, and documentation, if applicable;

  • Not show signs of misuse, damage, or alteration caused by the customer.

We may request photos or additional information to evaluate the return request.

How to Request a Return

To initiate a return:

  1. Contact us at contact@openup-ofc.com.

  2. Include your order number and a description of the issue.

  3. If requested, provide photos of the product.

  4. Wait for return instructions before shipping the item back.

Items returned without prior authorization may not be accepted.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Non-Refundable Items

The following items are generally non-refundable:

  • Gift cards;

  • Downloadable or digital products;

  • Personalized or custom-made items;

  • Products marked as final sale;

  • Items returned outside the eligible return period.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at contact@openup-ofc.com as soon as possible so we can review the situation and provide an appropriate solution.